If the product you received is Damaged, Defective or it is not the same as described by Kan Phytochemicals Pvt. Ltd. you can request for exchange or replacement.

We do not charge extra for returns and all replacements/pickups are done free of cost.

There are certain scenarios where it is difficult for us to support returns.

• The product is damaged because of use.
• The product is not in the same condition as you received it.
• Items that are returned without original packaging.

In case your order is not delivered within 7 working days, please call us on +91-9582546280 or email us on [email protected]

After receiving the order the product delivery is being handled by our courier partners, the courier person will contact you before delivery, where you should intimate your exact time of availability for delivery. Please do not accept the package if tampered and contact us so that we assist you with further instructions.

If your order qualifies for a replacement or exchange, the new product will be delivered within 5 to 10 business days after we receive and verify the returned item. We will notify you via email or SMS once your return has been inspected and approved. Delivery times may vary slightly depending on your location and courier availability. All replacement items are shipped using our standard shipping method unless otherwise stated.

Please note that we do not offer refunds under any circumstances. Instead, we encourage customers to opt for a replacement or exchange as per our policy. All replacement or exchange requests must be initiated within the stipulated time frame mentioned in our Returns & Exchange Policy. Products returned must be unused, in their original packaging, and accompanied by the original proof of purchase/invoice. Once your return is received and inspected, we will notify you regarding the status of your replacement or exchange. Please be aware that shipping charges incurred during the initial purchase are non-refundable, and customers are responsible for any return shipping costs unless the product was received damaged or defective.

Please call us on +91-9582546280 or email us on [email protected]. Our executive will contact you and resolve the issue.

We offer returns within 5 days of the delivery date.